4rabet Privacy Policy

Introduction and Scope

4rabet is an online gaming and sports betting platform that provides services to Bangladeshi users. This Privacy Policy ("Policy") applies to all services offered through the 4rabet website, mobile application, and any other digital channel.

By registering on our platform or using any of our services, you accept the terms set out in this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

This Policy applies to individuals aged 21 and above, as all services on the 4rabet platform are open only to persons aged 21+. We do not knowingly collect information from minors. If we become aware that information has been collected from an underage person, it will be deleted immediately and the associated account will be closed.

1.1 Definitions

The meanings of some important words and terms used in this Policy are clarified below:

• "Personal Information" — any information that can directly or indirectly identify you, such as your name, address, email, mobile number, or payment details.
• "Processing" — any operation performed on data, including collection, storage, modification, use, sharing, or deletion.
• "Platform" — the 4rabet website, app, and other digital channels.
• "User" — any person, registered or unregistered, who accesses the platform.

What Information We Collect

4rabet collects several specific categories of information from users. The purpose of collecting this information is to ensure a secure, considered, and personalised service.

2.1 Information You Provide Directly

When you create an account on 4rabet, make a deposit, contact support, or fill in any form, you provide us with the following information directly:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment method details — bKash, Nagad, Rocket, or Upay account number
• Messages and attachments you send via support chat or email

2.2 Automatically Collected Information

When you use the platform, certain technical information is recorded automatically:

• IP address and device identifier
• Browser type, operating system, and device model
• Date, time, and duration of sessions on the platform
• Which pages were visited and how long was spent on them
• Betting and gaming history — which games were played, amounts wagered, and results
• Login logs and records of security-related activity

2.3 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 4rabet platform. Cookies are small text files stored on your device that remember your preferences and maintain login sessions. You can disable cookies through your browser settings, though doing so may affect the proper functioning of some services.

Purposes of Using Your Information

Collected information is used only for the specific purposes listed below. 4rabet never sells your information to third parties.

3.1 Account Management and Identity Verification

Your personal information is used to create, maintain, and secure your account. Identity verification (the KYC process) must be completed before any deposit or withdrawal on the platform, confirming the accuracy of your name, age, and address.

3.2 Service Delivery and Improvement

Information is analysed to personalise your gaming and betting experience, show relevant promotions, and improve the functionality of the platform.

3.3 Financial Transaction Processing

Relevant payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit and withdrawal amount for each method is ৳500.

3.4 Support and Communication

Your contact information is used to resolve your issues through 24/7 live chat and email support, and to send important account-related notifications.

3.5 Fraud Prevention and Security

Activity data is analysed to detect and prevent account hacking, money laundering, match-fixing, and other fraudulent activities.

3.6 Responsible Gaming

As part of implementing our responsible gaming guidelines, users' betting patterns are monitored. If signs of problematic gaming behaviour are observed in any user, assistance will be offered.

Information Sharing and Disclosure

4rabet does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

Necessary information may be shared with organisations that provide essential services such as payment processing, technical infrastructure, and fraud detection. These organisations operate under our instructions and are contractually bound to protect data.

4.2 Legal Obligations

Specific information may be disclosed where legally required — for example, by court order, a lawful request from a government regulatory authority, or for the purposes of a law enforcement investigation.

4.3 Business Changes

In the event of a merger, acquisition, or change in business structure, user information may be transferred to the new entity. Users will be notified before any such change takes place.

Data Storage and Security

5.1 Retention Period

Personal information is retained for as long as your account is active and as needed to provide services. Even after an account is closed, certain information may need to be retained for a defined period to meet legal and financial record-keeping obligations.

5.2 Security Measures

4rabet uses industry-standard security technologies to protect your information:

• SSL Encryption: All information transmitted through the website and app is encrypted using SSL technology.
• Secure Servers: Information is stored in protected data centres where unauthorised access is controlled.
• Access Controls: Only authorised personnel are granted access to user information, and only for specific purposes.
• Regular Audits: Regular technical reviews are conducted to identify security vulnerabilities.
• OTP Verification: OTP verification is used for logins and financial transactions as an additional layer of security.

5.3 Response to Data Breaches

In the event of a data breach, affected users will be notified as quickly as possible and the necessary steps will be taken to limit the damage.

Your Rights and Controls

As a user of the 4rabet platform, you have the following rights over your personal information:

6.1 Right to Access

You may request to view the information stored in your account at any time. After you contact support, we will provide a copy of your information within a reasonable timeframe.

6.2 Right to Correction

You may request correction of any inaccurate or incomplete information in your profile. Verification documents may need to be submitted to change identity-related information.

6.3 Right to Request Deletion

You may request that your information be deleted when you close your account. However, certain information may need to be retained for a defined period due to legal obligations.

6.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and opt out of promotional messages. The ability to object to processing that is essential for operating the service may be limited.

6.5 Right to Data Portability

You may request your transaction history and account information in a structured format.

To exercise any of the rights mentioned above, or to learn more about how we manage your information, please contact our support team. For more details, visit our FAQ page.

Cookie Usage in Detail

Five types of cookies are used on the 4rabet platform:

7.1 Essential Cookies

These are necessary for the basic functionality of the platform — maintaining login sessions, storing security tokens, and keeping the betting slip active. These cookies cannot be disabled.

7.2 Functionality Cookies

These cookies are used to remember your preferred language, interface settings, and bonus preferences.

7.3 Analytics Cookies

These collect anonymous data to understand how users are using the platform and to improve the service.

7.4 Security Cookies

These cookies are used to detect fraudulent login attempts and keep accounts secure.

7.5 Managing Cookies

Non-essential cookies can be disabled through your browser settings. Chrome, Firefox, Safari, and Edge each have separate options for controlling cookies. Please note that disabling cookies may cause some features to stop working correctly.

International Data Transfers

4rabet uses international infrastructure, so in some cases your information may be processed on servers in other countries. The following protections are ensured for such transfers:

• International security standards are followed for data transfers.
• Data protection conditions are included in agreements with third parties.
• Encryption is used for all data transfers.

This commitment to data protection makes 4rabet trustworthy. To learn more about our operations and commitments, read our About Us page.

Policy Changes and Updates

4rabet reserves the right to amend or update this Privacy Policy as needed. Users will be informed of significant changes in the following ways:

• A notification will be sent to the registered email address.
• A pop-up or banner message will be displayed when logging in to the platform.
• The "Last updated" date at the top of this page will be changed.

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. If you do not agree to the new terms, you may request that your account be closed.

Contact & Complaints

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us through the following: